c777's Privacy Policy

1. Introduction & Applicability

c777 is a safe and reliable online gaming platform. Ensuring the protection of our users' personal information is one of our core responsibilities. This privacy policy explains what types of information c777 collects, how that information is used, who it may be shared with, and what steps we take to protect your information.

This policy applies to c777's website, mobile platform, and all of our services. By using our services, you consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy may be updated from time to time. The date of the most recent update will be noted at the top of this page. We recommend that you review this policy regularly.

2. What Information We Collect

c777 collects various types of information that are needed to provide and improve our services and to meet legal obligations.

2.1 Identity Information

• Full name (as it appears on your national identity card)
• Date of birth (for age verification)
• Nationality and country
• Government-issued identity document details (at the time of account verification)

2.2 Contact Information

• Email address
• Mobile number
• Residential address

2.3 Financial Information

• bKash, Nagad, Rocket, Upay mobile banking account details
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.4 Usage Information

• Gaming history and activity
• Time spent on the platform
• Preferred game categories
• Bonus and promotion usage details

2.5 Technical Information

• IP address
• Browser and operating system type
• Device identity and characteristics
• Cookies and session data
• Login time and location

3. How We Collect Information

c777 collects information in the following ways:

• Registration form: Information you provide when creating an account.
• Identity verification: Documents submitted during the KYC (Know Your Customer) process.
• Transaction processing: Information automatically recorded during deposits and withdrawals.
• Platform usage: Information automatically generated from gaming activity.
• Customer support: Information provided when you contact us via live chat or email.
• Cookies & tracking: Technical information automatically collected from website browsing.

4. Use of Information

c777 uses the collected information for the following purposes:

4.1 Service Provision & Operation

• Creating, maintaining, and verifying accounts
• Processing deposit and withdrawal transactions
• Activating and operating gaming services
• Awarding bonuses and rewards
• Personalizing the user experience

4.2 Security & Fraud Prevention

• Ensuring account security
• Detecting and preventing unauthorized access
• Identifying financial fraud
• Complying with anti-money laundering regulations

4.3 Legal & Regulatory Compliance

• Complying with applicable laws and regulations
• Providing information upon request from regulatory authorities
• Complying with court orders
• Ensuring age verification

4.4 Communication & Support

• Providing customer support
• Sending important account notifications
• Sending promotional information (with your consent)
• Informing you about changes to services

4.5 Service Improvement

• Improving the platform's performance and usability
• Developing new products and services
• Conducting analytical research

5. Sharing Information with Third Parties

c777 never sells or rents your personal information to third parties. However, limited information sharing may occur in the following cases:

5.1 Payment Providers

Information required to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment institutions. This information is used solely to complete specific transactions.

5.2 Technology & Gaming Partners

Game providers and technology infrastructure service providers may access the minimum information necessary to operate the services. They are contractually bound to uphold our privacy standards.

5.3 Legal Authorities

c777 may be required to provide relevant information in response to legal proceedings, court orders, or valid requests from regulatory authorities.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such circumstances.

6. Cookies & Tracking Technologies

The c777 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security verification, and core platform functionality. These cannot be disabled.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect anonymous data to understand website usage patterns.
• Targeting cookies: Used to display relevant advertisements.

6.2 Cookie Controls

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly.

7. Information Security

c777 applies industry-standard security measures to protect your information:

• SSL/TLS encryption: All data transmissions are conducted through encrypted channels.
• Secure servers: Personal and financial information is stored in highly secured data centers.
• Access controls: Only authorized personnel can access specific information.
• Regular audits: Regular review and testing of security measures.
• Firewall protection: Robust firewall systems to prevent unauthorized access.
• Two-factor authentication: An additional verification layer for account security.

While we always take the utmost precautions, it is not possible to guarantee complete security over the internet. We therefore encourage you to keep your login credentials confidential and to notify us immediately of any suspicious activity.

8. Data Retention Period

c777 does not store your data longer than necessary. Data retention periods are determined as follows:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for the period required by legal obligations and financial regulations.
• Closed account data: Retained for the period required for fraud prevention and legal compliance.
• Customer support communications: Retained for as long as needed for service improvement and dispute resolution.

Once the retention period ends, your data is securely deleted or anonymised.

9. Your Rights

As a c777 user, you have the following rights over your own data:

• Right to access: You may request to know what data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data in certain circumstances.
• Right to restrict processing: You may request that the use of your data be limited for specific purposes.
• Right to data portability: You may request your data in a structured format.
• Right to object: You may object to the processing of your data where applicable.
• Right to withdraw consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will take action as promptly as possible after verifying your request.

10. Protection of Minors

c777 services are intended only for individuals aged 21 or above. We do not knowingly collect any personal data from minors.

If we become aware that a minor is using our services or has provided their data, we will immediately close that account and delete the associated data. Parents and guardians are advised to monitor their children's online activity.

11. Changes to the Policy

c777 reserves the right to update this privacy policy as needed. Changes will be published on this page, and for significant changes you will be notified by email or platform notification.

Continued use of the service after any changes will indicate that you have accepted the terms of the revised policy. We recommend that you review this page regularly.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Our 24/7 live chat support service

Our customer support team is always ready to assist you in both Bengali and English.